Cancellation & Refund Policy
Last updated on 28-11-2023 20:42:23
TERBAIKS INNOVATIVE SOLUTIONS LLP believes in helping its
customers as far as possible and has, therefore, a liberal
cancellation policy. Under this policy:
Cancellations will be considered only if the request is made
immediately after placing the order. However, the cancellation
request may not be entertained if the orders have been
communicated to the vendors/merchants and they have initiated
the process of shipping them.
TERBAIKS INNOVATIVE SOLUTIONS LLP does not accept cancellation
requests for perishable items like flowers, eatables, etc.
However, refund/replacement can be made if the customer
establishes that the quality of the product delivered is not
good.
In case of receipt of damaged or defective items, please report
the same to our Customer Service team. The request will,
however, be entertained once the merchant has checked and
determined the same at his own end. This should be reported
within 30+ Days days of receipt of the products. In case you
feel that the product received is not as shown on the site or as
per your expectations, you must bring it to the notice of our
customer service within 30+ Days days of receiving the product.
The Customer Service Team after looking into your complaint will
take an appropriate decision.
In case of complaints regarding products that come with a
warranty from manufacturers, please refer the issue to them. In
case of any Refunds approved by the TERBAIKS INNOVATIVE
SOLUTIONS LLP, it'll take 16-30 Days days for the refund to be
processed to the end customer.